Saturday, September 21, 2013

SMARTBRO POCKET WIFI REVIEW

smartbro smart ph pocket wifi internet connection speed test device slow fast review feedback

I'm so pissed off with my SMARTBRO POCKET WIFI!!!

So yah, I got it last month. And believe me I did a lot of research before getting it. Most people say it's the best.

But heck, it's one of the worst decision I made this year!!! ARRGG...

I'm not sorry for posting this, because I'm really disappointed with SMARTBRO!  >;(

I dunno if it's just our location but I tried bringing it at the office and STILL NOT WORKING PROPERLY!!!

It does connect to their server and my devices properly, but the actual connection and speed are total crap!

I have to turn it off and reconnect several times to be able to get 1.3mbps (that's the average in my location). Not even close to 7mpbs as stated to their ads.

Even my dad was so pissed. He even told me to cut the f*cking line off already and get our old connection back.

Okay, let's talk about why the heck I got this device on the first place...

I'm obsessed in watching movies and tv series. I don't do torrent downloads. I always watch them online.

So slow buffing is one of the things that I'm concern of. Made me realize that I have to get a faster connection.

We disconnected our current DSL connection as I thought this would work better. BUT NO NO NO!

Like for example, you're in the middle of watching an episode of favorite tv series then the buffering icon showed up and nothing's gonna happening after that. Like even if you wait for 100000x hours!

WTF's wrong with your connection?! Even if the signal's full. The connection doesn't really doing anything.

We tried to contact them about it, turns out their customer service through phone line is useless.

We called several times and the agent told us that they cannot answer our inquiry.

That we have to contact another number and ask the same question.

Plus you have to wait and finish all the 999999xxxxx ADS on the line before you get to talk to real people. f*ck

Now I'm stuck. I have to deal with it for the next 23 fcking months... and pay Php 1,000.00 a month. maybe more than that. I don't know!  :/

Best advice that I can give to you is try to borrow someone's smartbro pocket wifi first for 2 days in your location and observe if it would work well before getting it.

PS: I can't even post this article properly!!!!!!!!! "An error occurred while trying to save or publish your post. Please try again. Ignore warning",

Your preview failed to load

Please close this window and try again.

GAAAAHHHH~! I apologize for typing toooo many sh*tty stuff on this post.

OK BYE~

DISCLAIMER: This is a review and it's my right to say what's real and true. BTW, I'm located at Pasig if you're wondering.

84 comments:

  1. I also have the same pocket wifi but for me, it works just fine. I only use this for emergency purposes only (when there's no wifi connection in a place) since I don't have 3g in my phone. I think it's a bad decision to choose this over DSL because DSL works way faster than this. Just my 2 cents.

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  2. try living here in Mindanao :( we don't even have decent connection here...like f***ck!those companies are charging us a lot and all they give are sh*tty connection and false advertisements!!people have been complaining and nobody listens!!like hell!when we complain to the concerning department, they won't do anything!and this problem has been going on forever!all they do is talk without action!

    i feel you girl..i feel you -_-

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  3. Have you tried raising this issue to Smart? Maybe they need to be made aware of it and hopefully they can offer a solution for your problem.

    I've been thinking of getting this myself, but maybe after a few more months. I'm planning to use it just for emergency anyway since my phone bill becomes way too expensive when I use my 3G, haha.

    Good luck! x

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  4. wtf that is just awful! I experienced that before with pldt dsl ...never again! :s

    ReplyDelete
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    ReplyDelete
  6. hahaha fake advertising
    7.2mbps=0.9mBps
    so 8kbps=1kBps
    there is a big difference between megaByte and megabit
    most service provider use megabit
    so do your research darling

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  7. hey uhm, I just got a smart pocket wifi postpaid plan too just last week. well my download speed is ok and actually sometimes it gets fast and normally my avarage speed is 2-3 mbps download. but my most concern is im getting a really slow upload speed.. i mean, I need at least 0.90 mbps. i get an upload speed for as low as 0.10 mbps.. OMG. I have this gaming activity that really needs a beter upload speed I mean come on. just higher than 0.10 please. at least 0.80 mbps upload will do. anyway moving forward. the battery screws too. now im going back to where I got it to raise my concern about the battery. if you are looking for a pocket wifi, make sure you only use it for 'on-the-go'. thats what ive learned. like during my restdays, Im mostly online 24/2. I mean, before I got this pocket wifi postpaid, I used to have a skybroadband postpaid which I just put up a wifi at home. wired broadband connection will always be a better option and choice, I realized. because you either connect the pocket wifi in your laptop if you wanna make sure it wont shut down(coz of the battery) or you plug it straight through the power plug the whole day or more than hours of what you need for connection BUT expect for the battery to get worse because you know you know it's like charging when it's plugged in. Or if youre not lazy enough to charge it for 2 hours, then unplug it and use it for 4 hours or less. And charge it again for 2 hours then unplug it again to use it for more hours. it's just not gonna work the whole year. it's crazy when you include that in your daily routine. a pocket wifi is only advisable on-the-go. I wanna go backt o my old broadband connection.

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  8. I am actually using the same modem you have. I am very satisfied. The speed actually vary per location as well as the cell site you are connected to. There are certain factors that affect the speed you are getting. Those factors will never be revealed by the provider because they are too technical and/or very confidential. You really have to try it out first before getting one. I had it because I was able to try using 3G connection using my iPad mini. I could actually get mostly 5-7 Mbps on both devices.

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  9. Albert Quia JimenezDecember 22, 2013 at 2:42 AM

    it is better if u bought a pocket wifi like mine , i can choose any network- sun/globe /smart . i purchased it for oonly 990 pesos at cdr king.

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  10. But I need unlimited internet :<

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  11. thanks for sharing this..

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  12. I know what you mean. We switched to Smart Pocket Wifi because our Smart Bro was having a great trouble last summer. It was the biggest mistake.

    The connection is the slowest I have encountered. 3G, 3G+, or whatever, they are all the same when I start browsing. Too much for the 7 Mbps. The connection always drops and you need to charge it every now and then. Sometimes, the actual device would just hang on random occasions.

    When you ask a person in customer service regarding speed connection of their plans, do not ever believe them. They just give whatever Smart tells them. Always ask around and listen from actual experience of people.

    Smart Pocket Wifi, I'd say a big NO!

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  13. If anyone has an idea, if ever I would opt to terminate my contract with Smart on this one, what would happen? Or can I just convert it to MyBro if possible?

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  14. I'm not really sure about the termination or if it's possible to be converted to mybro. :<

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  15. I agree! the biggest problem would be the battery life and disconnection. it happens almost every 3 hours T_T

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  16. just subscribe to PLDT Fibr

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  17. it's the word "up to 7mbps" and try to read fair usage policy.

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  18. Me too i really hate my smart bro pocket wifi, i will never ever buy again next time. Smart is such a big $&@$&@. That's all i can say. I feel you blogger.

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  19. I always have to reset the device to be able to connect T_T

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  20. thanks for sharing these things but it would be much helpful if your locations were specifically stated..for those who are satisfied and dissatisfied in the services..

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  21. I always turn it off and on again to connect to internet its fucking crap.

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  22. where's your area? it probably depends if its congested although it could be the so called "fair use" bulls*@T theyre using as an excuse.a streaming tv show is about 300mb.its as if you're downloading it but not saving it.

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  23. I live here in pasay, first 2 months okay nman sya e. pero pag pasok ng 2014 ganito na ang bagal na nya. kahit google home page ang tagal.

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  25. same here. sometimes I have to reset the device to be able to connect to the internet.

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  26. chambahan na yung connection :(

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  27. up to 7mbps? but it's no where near it. they should have said up to 2mbps. T_T

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  28. ang gara yung pocket wifi namin used to automatically initialize and connect na makikita mo sa bottom part ng led screen but now it don't, may signal naman na 3g pero disconnected anf nakalagay..beenturning it off-on for many times already all day but nothing happens. nakukuha namin yung signal nya pero di kami makapagbrowse since "disconnected" nga sya -.-

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  29. paano no po nyo nireset? :/

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  30. ok po ba yung device? kasi yung sakin laging disconnected eh kahit may load :(

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  31. you have to install the driver. connect mo sa pc yung device then my browser na magopen pra maedit mo yung set up ng connections mo. pwede mo irestore yung settings.

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  32. akala ko ako lang ang nakaka experience ng mga ganito sa pocket wifi ng smart, and yes super nakakainis na talaga! since im from QC lang naman eh dapat sana ok ang connection di ba, im working online kaya sobrang affected na yung work ko,nung first month ko using this ok naman sya.. pero habang tumatagal, pabagal ng pabagal ang connection, nag msg nako sa CS ng smart.. gagawan daw ng paraan.. wala namang nangyare, nag sorry lang sila.. duh!

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  33. Hello SMART!!! Your pocket wifi connection is not good here in pasig... Sabi nyo ang plan 999 is unlimited, compared sa 599 na 50hrs lang. Pero sumatotal pra ka na ring nagavail lang ng plan 599 sa sooooobrrraaaannggg bagal ng network kahit full signal xa and 3g. Everytime i call it takes soooo many hours to talk to the right person. Sooobrang naghihinayang ako sa inavail ko. Waste of money. 3moths plng akong gumagamit pero d tlga ako satisfied. Nakakapagod naman na lagi kong turn off and on ang device ko... Im so sorry pero nakakapikon na kasi.

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  34. habang tumatagal lumalala yung connection T_T

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  35. may technique po diyan para mapabilis pa kahit konti ang internet speed niyo, yes mabagal talaga ang ang smart sa ibang location but there's a way to increase, advisable to sa gumagamit ng computer or laptop :)

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  36. Is there a setting in your pocket wifi or on the dashboard (program that you installed on your pc) that can change the frequency your connecting to? Usually sa Network Selection yun. Let me try to help you =)

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  37. Megabytes ay para sa measurement ng capacity o size like SD card o HDD and megabits is measurement for speed.

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  38. I hope this mess with Smart pocket wifi is fixed when I come home. I don't buy 3G tablets and my eyes are too blurry for small mobile displays even than of the Lumia 1520, and laptops are too burdensome.

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    ReplyDelete
  41. Youre internet speed depends on what place you live,dahil sa amin sobrang bilis eh, i test it and it's 10mbps:)

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  42. IHateSmartBroPocketWifiSucksMarch 12, 2014 at 2:22 PM

    Same here! Yung first week Nya ung pag ka bili ko NSA antipolo pa ko ang bilis imagine bundok pa dun ah and then pag uwi ko sa qc after few weeks sobrang bagal wala pa yata 1mbps ni Hindi ako maka skype or viber the tinawagan ko yung hotline ng SmartBro na report na after 24 hours tumawag ako ulit another 24 hrs naman ok sabi ko last na yan tapos 48 hours na ko nag hantay

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  43. baka masyado na kasi madami gumagamit sa area natin T_T

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  44. swerte mo :< dito samin chamba chamba lang. huhuhu

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  45. speed hack: proxy server 121.1.3.200 port 8080 bumilis ng 2mbps galing 0.3mbps LAGUNA AREA CARMONA CELLSITE

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  46. gago nga ung binan bawal PLDT

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  47. SurveyOnBestPocketWIFIantipoloApril 20, 2014 at 1:30 AM

    Planning to buy this pa naman since nag aaapartment lang ako so yun 3g ko sa phone minsan hindi kaya sa laptop.

    Anyone from lower antipolo, TOCS tres hermanas area using this device? Kamusta ang performance. If different device. Please share your experience.

    Much appreciated.

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  48. That's the point "UPTO" so ang reason talaga ng smart diyan eh di naman nila sinabi na marireach yung speed na yun for sure. Anyway I'm planning to apply tomorrow. And I'm like Smart or Sun?

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  49. It really depends on location. I will apply for a pocket wifi connection next week and that's because I am confident that I will have fast connection since I already tried Smart 3G on my tablet. For those who want to apply I suggest you try it first on your 3G enabled phone or other devices.


    And P.S currently I'm on Prepaid and I watch a lot of Youtube it's actually fast with almost no buffers. My internet only becomes slow when I'm done with many many videos, probably because of their FUP?

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  50. where is your location?

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  51. Hey guys! i just buy this pocket wifi last month and im disapointed...my bill come with 347 pesos and i paid, after 7 days it cut off and i bring to smart center.. they check and advice that wifi dont work at all so i need to bring in there service center or buy a new one..after a week, i return and show them again and say, line is cut off because i did not pay 700 pesos for my exist usage which it does not show me any bill to pay..is it funny hahahaha..smart is very smart..they do have lots of hidden charges.. they say that my 347 pesos bill is a advance payment of my wifi which i paid fully the time i subcribes...do you beleive this type of smart service cheatings there customers.

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  52. you do not have to put up with being locked into monthly payments when the service actually provided is far below the standard advertised! put your complaints in writing, be polite ..........this is the very difficult part. state the problem,the solutions smart has provided,the outcomes. why you think you should be refunded the money paid, keep a copy send a copy to smart, and to the ombudsman. THEY CANNOT CHARGE YOU FOR SERVICES THEY ARE NOT PROVIDING EVEN IF YOU HAVE SIGNED A CONTRACT.ther more ppl that do this the faster they will start providing real services

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  53. How can we terminate it? My pocket wifi is not working and now I can't even use it. My usage is cut off since i don't pay the 2 bills intended for the months that the device is under repair. I can't understand why they keep on sending bill though the device is on their custody for repair. And now I am appealing to terminate my account coz im really pissed off, but they won't allow because it is plan.

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  54. maybe you need to go to their branch again and request for an adjustment. They should cover the months that you wasn't able to use the device. Then start paying the bills again when the device is okay. I still have mine, I gave it to my bf because their location is so much better for the device. He using it for almost a month now and he doesn't have any complains.

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  55. I hate this wifi….if i play dota….its so very very slow…and i disconnect if i play…..so this wifi is not original….i broke it.PLS DONT BUY THIS

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  56. I get around 20kbps upload/download speed. :( They even said they've upgraded their speed to 12MBPS!!! Are you kidding me?!

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  57. what to do? any advice? hindi n ko nagbayad ng bill for 1 month kc nga hnd nman magamit. and they disconnected it. pero after 2months eto at may attorney n naniningil samin. dhil hnd raw kmi nagbayad ng bill. e hnd nman ginamit kasi nga disconnected. what to do? magbabayad ba kami? kaso sayang ng pera hnd mo nman nagamit ung service nila e. tnxs

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  58. Nku Balak ko pa naman sanang gumamit..wag nalang.

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  59. kailan kaya tau magkakaroon ng ISP na truthful s ads nila...kung minsan d mo maiwasang mag isip na nanloloko lang ang ibang provider kagaya ng smart. Pag bagong bayad ka, ung 1st week mabilis... pag nagtagal na d k na makapag video streaming...

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  60. Hi po ask ko lang po kung pano po ireset ang smart bro pocket wifi prepaid? Actually may load po kasi ako natatakot po ako basta basta lang ireset kasi may load pa po ako. Help me guys pls. Thanks

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  61. tagapagtangol ng puchaNovember 20, 2014 at 7:46 PM

    hahahahaha smartbro isnt for social websiting o paglalaro pandownloading lng ang smart bro believe me or not 6.4 mbps ang bilis ng downloading ng akin pero advice ko lng sa inyo kung magdodownload kau use smart bro pero pag maglalaro kau o magffb ibang wifi na lng ang gmitin nyo

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  62. October 5, 2014
    I was using suncellular pocket wifi since 1 year, and I pised off with the speed.. Many of my friend suggest to buy smart pocket wifi, I bought that, and fairly it work with some signal problem ..and I finally decide to get post paid due to lack of time getting prepaid load .. When I got post paid I did a big mistake getting postpaid smart pocket wifi.. It slow and super slow.. The speed I m getting is less than 1 Mbps, I called smart hot line more than 10 times and they didn't able to fix it.. And finally I m planning to discontinue the line.. It's good that it doesn't have holding period now.. Sh..t smart network ..

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  63. Yep they r kidding with the customer .. Bull shit smart ..

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  64. We have Smart Home Broad Band and Pocket Wifi, and guess what?! both are TOTAL CRAPS! We can only use the PWiFi from 2am til 10am coz when it is past 10am can't connect at all to the internet! And the Home Broadband, You have to try your luck every 2hours. F****** genius. Now we decided that no more traces of smart products in our home and pocket. Such Pain in the Ass. Smart? Idiot instead!

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  65. I just bought one today. Hoping for the best.. :)

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  66. SAN PWEDENG SITE MAKAPGLABAS NG SAMA NG LOOB YUNG DEREKTA SA SMART.GINAGAWA NA TAYONG TANGA NG MGA HAYOP NA YAN.KUNG DI KA NMAN MAGAGALIT MINSAN MO NA NGA LNG MAKAUSAP ANG PAMILYA DMO PA MAKAUSAP NG MAAYOS.KASUMPA SUMPA ANG LINYANG SMART....

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  67. I feel you and I havent even bought one......


    ..yet.

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  68. saan makaka pag reklamo regarding this.. I am experiencing same issues with smart bro... and smart would not take responsibility on their gadget,,, Nag submit ako ng complaint sa NTC... wala din silang action... pero if maraming mag cocomplain maybe they will take notice...or where else could we forward our complaints...

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  69. Hi Please be advised the the comparison between download speed and internet speed differs you can check this using Google. internet speed is Mbps (that's mega BITS per seconds) while download speed is at KBps (that's kilo BYTES per seconds) both are different. there are 8 BITS = 1 BYTE. so the promised 2Mbps is only 256kBps.... the browser declares a 256KBps (that's already 2Mbps on the internet speed). Just want to help lang.. thanks

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  70. Panu po palitan settings gamit ang phone lang? Pwd po ba?

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  71. TYPE NYO PO IP ADDRESS NYA YUNG 192.168.0.1 TPOS MAG LOGIN PO KAYO DON

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  72. Hindi ko rin alam ano nangyayari sa smartbro wifi 3G namin.. Pang limang simcard na ang pinalit namin dahil nag DISCONNECTED.. kahit ni reset ko ganun parin.. hindi parin nagcoconnect..kaya walang choice bili kami nang new sim.. At pag pinalitan na nang bagong sim magcoconect na sya.. pero bumabalik parin ang problema sa umaabot na araw or linggo.. hahay!! SMART NETWORK ayosin nyo naman ang network nyo plzzzz!!!!!!!!!!!!! Nagsasayang lang kami ng Pera pangload at pangbili ng Sim !! grrrrrrrrrRRRR!!!!

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  73. Do not buy this sh*t, first 3 months they will give you a decent speed after that say goodbye to streaming and other stuff even loading pics on fb takes time. I have a postpaid smartbro wifi and right now I am using the free internet from sun to post this as my smart wifi cannot connect to the internet!!!! . I only have this for six months and has been using the service in quezon city. Calling their customer service is useless they have spiels or palusot they sounds as dumb as they are.

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  74. Calling their customer service is useless they have spiels or palusot that sounds as dumb as they are.***

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  75. ang sabi
    Pocket WiFi comes FREE at Plan 999 with 24 - month holding period
    pero bakit meron
    Plan 999 with no lock - in period

    anu b talga ang totoo?anu pinagka-iba ng holding period sa lock in period?

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  76. yes me too i got 3 weeks ago for this pocket wi fi .then il get it back to smart but they detect my sim is defective already .then i used in my desktop pc i got connection nicely ,after 3 weeks the wifi is poor signal now!!!!!!!!!!!!

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  77. naexperience ko din yan .. naka plan pa naman ako pero di ko sya magamit gamit :-(

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  78. nagkakamali po kayo dyan sir totoong 8 bits = 1 byte pero ang 1000 kilobytes po is equal to 1 megabyte and proceeding 1000 megabyte = 1 giga byte... sabi nila 7.2 mbps downloading speed nila so ibig sabihin 7200 kilobytes ang dedicated download per second pero bakit 100kbps lang hindi na consistent...tae talaga yang smart

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  79. i have same situatuation po.. it,s been 4 months na wer not using that effin' smart bro na yan den nagulat ako my txt na from attorney kuno eh ang alam ko 1 year contract lang na sign ko den continous pa rin ang bill kahit ilang months na nktago. Gosh! bad service nman den ang lakas maningil.

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  80. guys, do u really have to pay dat 4 month bill na u didn't use coz ur line was cut 'coz u don't like the service anymore? they even have the guts to scare u with that txt informing that he's the lawyer aaargh! that pisses me off.. u're not using that smartbro 4 months yet they still continue to bill u with that bad sloooow internet connection. we complained 3x already and i thought after a year of paying that bill we don't always use coz of slow connection I told them to cut it off but still they're billing u continously... Aaaargh.. do I need to pay for that guys? pls. help.. anyone of u experience dat?

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  81. ..to think our house is near in makati but the connection is so bad we have to wait for 2-4 am pa to have dat mejo fast connection aaargh! F*ck that smart bro. after u call to complain ilang days pa bago maging ok yung wifi but after 2days lang ata balik sa dati Gosh!!!.. and they're so updated wen it comes to sending u u're monthly bill.. i told them to cut the line after a year of paying bad service.. coz i kept the unit inside my closet coz it's useless but then theyhave the urge to txt u with that attorney thing na yan eh one year lang nman contract na kunuha ko sabe ko pa cut tpos ganyan haizt! more dan one year nang ka stress yang smart na yan ah... Aaaargh!

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